Culture Trumps Vision

“Toxic culture is like carbon monoxide: you don’t see or smell it but you wake up dead! Senior pastors do a lot of good things, but they fail to understand the impact of the existing organizational culture on their new, exciting vision for the church. It is like changing the engine on a sports car to make it faster, but it’s spinning its wheels in the mud. Or to use a different metaphor, they try to transplant a heart into a patient whose body rejected the foreign organ. No matter how perfect the new heart is, the patient had no chance at all unless the body accepted it.

Culture — not vision or strategy — is the most powerful factor in any organization. It determines the receptivity of staff and volunteers to new ideas, unleashes or dampens creativity, builds or erodes enthusiasm, and creates a sense of pride or deep discouragement about working or being involved there.”

Sam Chand author of Cracking Your Church’s Culture Code: Seven Keys to Unleashing Vision and Inspiration (Jossey-Bass Leadership Network Series) points out that culture not only trumps vision but once you understand that it is the most powerful factor in an organization that new shinny vision will not be realized until steps are taken to bring about cultural change.

To get at the heart of where your organization culture is at Chand recommends examining the answers to the following questions:

The Pastors Coach – Culture Trumps Vision, By: Dr. Sam Chand via kwout

Chand also recommends forming an informal group to examine these and related questions. Identifying just how toxic your organization culture is a crucial first step, but you will still need to create the circumstances that will bring about the changes needed to move your organization culture to a better place. Unfortunately, this takes time and if an organization’s competitive advantage is its small size and ability to respond to new opportunities then a toxic culture will neutralize this competitive advantage. Furthermore, a toxic resistance to change may mean that it is too late for this particular organization. Seth Godin the author of Tribes: We Need You to Lead Us encourages leaders to recognize when it is too late and it is time to move on.

This can be a very tough pill to swallow for the people within the organization, but we all know it is often much more cost effective to build from scratch than it is to renovate. We are seeing the demise of many organizations across many industries so before we blame the economy, market, government or other external factors perhaps we need to take a closer look at the organization itself and, in particular, its culture.

The solution to this problem is to not let the culture get to the point where it is toxic. This requires balance of compassion, character, strength of conviction and sound leadership skills. Unfortunately, as Edwin H. Friedman points out in his book A Failure of Nerve: Leadership in the Age of the Quick Fix, there is a severe shortage of character and nerve in our society. In a rapidly changing world that is being projected forward by one disruptive innovation after another the difference between an organization surviving or thriving may be this strength of leadership and the ability to foster the circumstances that contribute to a strong, vibrant culture that motivates people to collaborate, serve and be and do their very best. What type of culture do you have in your organization and what are you doing about it?